Cancellation Policy

At Aaramik®, we understand that plans can change. This policy explains when and how you can cancel your order.

Order Cancellation Eligibility

You may cancel your order before production begins or before the item is dispatched for delivery.

✔ You CAN cancel:

  • Before production starts

  • Before shipping / dispatch

✖ You CANNOT cancel:

  • After production has begun

  • After the order has been dispatched

  • Custom orders that are already in the production phase

Once materials are sourced, cutting starts, or custom specifications are applied, cancellation is no longer possible.

Custom Orders

Custom furniture is made specifically for you.
Therefore:

  • Cancellation is allowed only before production begins.

  • Once production starts, the order becomes non-cancelable.

How to Request a Cancellation

To cancel your order, contact us through:

Please include:

  • Your name

  • Order number

  • Reason for cancellation

Refunds on Cancelled Orders

If your cancellation request is approved:

  • Any advance payment will be refunded within 7–10 business days.

  • Refunds are processed through your original payment method.

Refunds are not applicable if:

  • The order is already in production, OR

  • The order has already been dispatched

Important Notes

  • Aaramik® reserves the right to decline cancellation requests that do not meet the criteria above.

  • Cancellation requests must be made during working hours.